What to do if I cannot log in?

This error is only related to Jira Server/Data Center.

If you try to log in to Excel 365 Connector using Jira Server/ Data Center, but there is no response from application, please check our logs: How to get Excel 365 Connector logs. If you encounter 503 Error in logs, it may be due to two main reasons:

Invalid certificates on a Jira instance

Your Jira instance could have a problem with Java machine’s certificates, causing the Excel 365 Connector to be unable to connect to Jira and return 503 error. Contact your Jira Administrator to resolve this issue.

Firewall blocking the requests

Another possibility for this type of error may be firewall/ proxy blocking our add-in requests. Our add-in in Excel during log in sends requests in Jira using [server]:[port] format, which is not always allowed behavior for the firewall. Try to enable it and see if the problem still occurs.

Please remember to contact us if you have any questions!