FAQ
Even if something looks simple, it might not be possible to implement due to external limitations
Here you will find answers for most common questions.
- Understanding Excel 365 Connector Limits
- How to gather browser logs
- How to gather application logs
- Disabled access to Excel MS Store or offline installation
- Connector for Jira - "Restoring saved data" - when login to Jira (from Excel 365 Connector)
- What the plugin architecture looks like ?
- How to fix Jira URL seems invalid error
- What to do if connection timeout (login session time) is too short?
- Can't connect to Jira to Excel, passed wrong URL
- One of fields is not visible
- Is there any alternate way to download the Excel Add-on
- What to do if I cannot log in?
- The Excel 365 Connector for Jira app is not installed on this Jira instance error
- Jira Installation without whitelisting external domain
- How to get Excel 365 Connector logs
- How to force browsers to Hard Refresh / Reload a Page
- What if in Jira there are users with the same name?
- Control the use of API tokens for authentication
- FAQ from Marketplace
If you have any other question, please use our dedicated Customer Portal:
https://psc-software.atlassian.net/servicedesk/customer/portal/14
Feel free to tell us what topic should be covered: excel365connector@psc-software.atlassian.net