Service Level Agreement (SLA)

Owned by Łukasz Modzelewski (Unlicensed)
Last updated: 10/Jun/20
1 min read

Need help with our Atlassian Apps?

We are committed to provide you with the highest standard, a reliable and efficient customer support of our apps. We aim to make sure that, from day one, you gain maximum benefit from your Jira and Confluence apps.

  • We do our best to respond to your request within 1 business day.

  • Our support team is available Monday through Friday, 9:00 a.m. - 5:00 p.m. CET.

  • We are based in Poland, we may be unavailable during Polish public holidays (check current public holidays in Poland), but we'll do our best to respond to any critical issue may occur during that time.

Support policy

  • License must be active

  • App version must be up to date (the latest version available for that Atlassian product) - because any fixes and improvements will be added to next version.

  • App version must be compatible with Atlassian product version

  • Only Atlassian products, that not reached EOL are supported. The only exception is for assistance related to upgrading from your EOL version to a supported version.