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(warning) Warnings

"Don't worry, a Warning isn't the end of the world (smile) , and you can often resolve it on your own. However, in some instances, you may need to seek assistance from your Jira administrator. Warnings may appear when:

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Upon selecting the yellow warning icon (1), a warning notification dialog window will be displayed.

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Image Added

In the Warning dialog window (1)you will see more details: type and description of the problem (2). After reading details, you should close the dialog window (3) and verify your data. When everything is corrected, warning icon will disappear.

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Additional info https://psc-software.atlassian.net/wiki/spaces/ECSD365/pages/2411986959/About+view#Colors

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(blue star) Errors

Error icons are red. When errors occur a red error icon will appear (1). After clicking on that icon, an error dialog widow will be displayed.

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Error dialog window (1) contains information about the error’s type and its description (2). After reading details and solving the problem you can clear notifications (3) and close the dialog window. If you find that you cannot dismiss the notification and the error keeps coming back, you should consider reaching out to our support team. To do so, Copy Logs (4) and then visit our Support (5) page.

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Once there, you can submit a bug report by providing all the necessary information.

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Info

When unexpected application behaviour occurs and you cannot solve it, please contact our Support:

  1. Make sure to take a screenshot of the workbook with error details visible

  2. Send us screenshot of the application environment details: https://psc-software.atlassian.net/wiki/spaces/ECSD365/pages/2411986959/About+view#About

  3. Include Excel 365 Connector logs https://psc-software.atlassian.net/wiki/spaces/ECSD365/pages/2412281857/Settings#Logger