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Basic authentication using username and password won’t work on Jira Cloud. You need to generate special token to authenticate in third party sites / applications. When you get the token, then you need to use it with your email address associated with your Jira Cloud.

Video showing generation of API token and first login:

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Note

Save your API token and keep it secret. Use it to login to Jira through app

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Step by step instruction:

1. Create an API token

Create an API token from your Atlassian account:

  1. Log in to https://id.atlassian.com/manage/api-tokens.

  2. Click Create API token.

  3. From the dialog that appears, enter a memorable and concise Label for your token and click Create.

  4. Click Copy to clipboard, then paste the token to your script, or elsewhere to save:

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Note:

  • For security reasons it isn't possible to view the token after closing the creation dialog; if necessary, create a new token.

  • You should store the token securely, just as for any password.

Source: https://confluence.atlassian.com/cloud/api-tokens-938839638.html

2. Log in through Excel 365 Connector for Jira

Use your Jira address, linked email and access token generated.

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Note

If you are facing any errors during login, please

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contact your

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Jira Administrator to verify if app was installed in Jira

3. When you successfully log in

You will see some options allowing you to start working with Jira

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Make sure, app is installed on your Jira and have active license: Installation - Jira Add-on

At this article you can find answer for following questions:

What can I do when I get error “API Token is invalid” ?