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Settings (1) section allows to unlock some features not categorized elsewhere and give you access to application logs in case of needed support, in details:


Logger

When contacting support we might ask you to send app logs. Here you can select type of logger level, chose Logs everything to get the most details.

Active (days): is the number how long logs are persistent.

With the Connector for Jira update to version 2.10.0, the Logger menu has been rebuilt.

The Logger section is responsible for configuring log sensitivity (log level) and obtaining application logs.

In case of any application errors, please include logs in your reported issue, this will speed up the support process.

There are 3 logger levels:

  • None (1) - don’t gather any logs

  • Errors (2) - gather only error information in the logs

  • All (3) - logs every situation, etc. warnings, errors, data fetch - use this option to log & report issues which can be reproduced

Logs stay in your worksheet, but you can change the number of days to keep them active (1). Use Download (2) button to save directly to a .txt file or using Copy Logs to Clipboard (3) option to copy current logs to your clipboard.

after executing the required option Download or Copy Logs to Clipboard information about the operation performed is displayed at the bottom of the Excel Connector (1). In the case of Download the logs, a window appeared (desktop Excel app example) where you can open the saved logs, go to the file location or delete the downloaded logs(2).

 

Remember to include logs in case of any bug reports, here is our support: Support Portal


Excel

Automatically adjust the column size for data within cells.

Changes are applied, when issues are imported or refreshed.

Auto fit columns width (1) option resizes columns to fit the content inside that column. Each time you import issues, the column size will update to match the size of the longest cell content.

It is not supported in read-only mode


Optimization

Search for users newly added/created inside your Jira instance, not available in metadata during import.

Use this if you cannot find Jira users, but you are sure those are valid users.

Inside Optimization section you have an option responsible for Live users fetching (1), check this option if you cannot find users on the sheet, but you are sure they exist in Jira. It will search for those users live in Jira, by default it is turned off.

The second option it can find in Optimization section is Enable dropdowns list support.

Enable dropdowns list support (1) it allows you to disabled or re-enabled the drop-down list feature for supported fields. After disable / enable feature required is refresh spreadsheet by Refresh button in General menu.

After disable this option, the option remains disabled until re-enabled.

At this moment, the fields supporting the dropdowns are:

  • Priority

  • Issue Type

  • Fix Versions

  • Affects versions

For Issue Type on this moment only Standard Issue Type is supported.

Sub-Task Issue Type is not supported yet.

Dropdowns are not available in Read-only mode

This feature is available since version 2.4.0


Date Formatting

This feature is only available since version 2.5.0 of Excel 365 Connector

Date Formatting allows to customize the display format of the date in the columns corresponding to the date / time fields in Jira

After entering the required date display format and refreshing the data in the worksheet ( in General tab ) in the columns corresponding to the date; date / time; zoned data/time, the date will be displayed in the requested format

More info about setup Date formatting

and https://psc-software.atlassian.net/wiki/spaces/ECSD365/pages/2656141322/Date+formatting#Advanced-dates-formats

For disable/enable Date Formatting uncheck/check Enable Date Formatting option ( 1 )

Remember to include logs in case of any bug reports, here is our support: Support Portal

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