TABLE OF CONTENTS:
...
Table of Contents maxLevel 2
...
How to enable Debug Mode?
To enable Debug mode:
navigate Navigate to Excel Connector for JIRA ribbon and log in
click to Click on Settings button
enable option Enable Debug modeMode option
...
Where can I find the log files?
The Excel Connector log file named ExcelConnector.log is located in in C:\Users\ {your_username} \AppData\Local\Transition Technologies S.A\Excel Connector directory.
...
However, we're constantly increasing the number of supported fields. If you're looking for a specific field support, please raise a ticket on our issue tracker.
...
What can be done in case of timeout exceeded error?
Whilst being logged to the add-in, please access settings (1):
Please try with adding more time to wait for Jira response in the "Seconds" box (2):
In case of such probelms, one may try with setting e.g. 360 seconds before timeout error to occur.