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In order to add “Request type” field to the screen of your project click on Settings (top right corner) → Issues → Custom fields. Find Request type and on the right side click More (3 dots) and Associate to Screens. In there find prefix of your project for example:
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Adding new “Request types”
Go to Project Settings → Request types. In there on the left side select work category.
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Create blank
Click “Create request type” Create Request type, choose “create blank” create blank.
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Chose what group this request is available in and click “Create”.
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After that new request Request type is available. You can add additional fields to that request Request type if you need.
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Create from template
Click “Create Create request type”type, choose “create create from template” template and select request Request type you need.
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Select issue type following request Request type should be assigned to, select Portal group and click “Save” Save.
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After that new request Request type is available. You can add additional fields to that request Request type if you need.
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Post request type creation
New Request type will be added to the work category you were in. In order to switch work category of request Request type on the right side click More → Change work category.
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Select which work category should request type be switched to then click Continue and Confrim.
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Request type will be now moved to selected work category.
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“Request type” in Scheduler
During SI creation in 2nd step switching request Request type will switch issue type according accordingly to settings of your project. Switching issue type will switch request Request type too but request type will be one that is on top of the list in work categories.