Impact of Jira Workflow Validators on The Scheduler Cloud

Impact of Jira Workflow Validators on The Scheduler Cloud

Jira Cloud offers workflow validators that ensure rules are validated before an issue transitions from one state to another. However, improper configuration can potentially lead to issues with The Scheduler Cloud. Below, we outline an example configuration that may cause compatibility problems with The Scheduler Cloud.

Lets say that you have some validator set on issue creation transition so once it returns false the issue can’t be created. The same rules applies to The Scheduler Cloud so if validator is not passing by The Scheduler also won’t be able to create an issue.

To verify your validators, navigate to Project Settings -> Workflows, then select the workflow of your choice

In that view, click on eg. Create Issue transition and on menu you go to “Validators” (note that if your Scheduled issue is using any other initial status then you need to verify validator for that transition too)

Once you get there you can see your validation rules

Make sure that each of those is returning “true” each time Jira ticket out of Scheduled Issue is created. Otherwise execution won’t be possible.

With that particular example we have Script Runner validator that is returning false so as said above – The Scheduler Cloud will be unable to execute Scheduled Issues properly with validator set like that and any attempt will result in a failure