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Since Jira 7.2.0 there is no possibility to export issues to Excel. For more information please visit this page. This happened in response to a Microsoft Security update that stopped Excel files from opening correctly.
There is a workaround, so this feature can be again turned on, however it is highly unrecommended.

The following manual is valid only for Jira below 7.2 version.

First, generate an Excel workbook using JIRA Issue Navigator
- Open the downloaded file using MS Excel
- Navigate to Excel Connector for JIRA ribbon (1) and click Login to JIRA button and enter your credentials. Click Connect (2) and then OK on Confirmation dialog.
- When asked if you want to replace the file, choose Yes. Excel sheet from JIRA will be replaced with sheet generated by Excel Connector.