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  • Issue type - Mail template tied with a particular issue type, will be available for selection in issues with this issue type (it'll be visible only with such an issue type, not with other issue types - i.e. in the above image mail template "test1" is available only for issue type "Task"). It determines template variables which you can use in Subject and Content of your email.

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  • Name - It's simply a name of the template must be unique per project.
  • Subject and Content - Specify your subject and content of your email. It can be useful with Rich Text Editor, where you can choose style of your email.
  • Format as - Format as option determines that the email body should be displayed as a plain text, or in html view with its features. Please bear in mind that the maximum visual enhancement effect can be only achieved if you use HTML formatting.

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  • Default Recipients - You can specify three type of recipients: To, Cc and BCC. Each recipient can be one of the following type: Email, User, Group and Field. Fields comes from available fields in Issue. As the name indicates, they are to be present as default recipients, when you select particular mail template tied with an issue type. Example of default recipients management is presented on the below image:

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